Support channels Registered office & investor support Published contact details for Dhwaja Shares & Securities Pvt. Ltd. for office communication, compliance, customer support, investor grievance, and IT support. Registered office Manager Customer support Grievance help Registered Office 603, Sanjar Enclave, Opp. Milap Cinema, S.V. Road, Kandivali (West), Mumbai - 400 067. Tel No: +91 022 4255 2700 / 701 / 707 Fax No: +91 0255 4255 2728 Email: contact@dhwaja.com Manager Mr. Gaurang D. Shah Tel No: +91 022 4255 2700 / 704 Email: gaurang@dhwaja.com Compliance Officer Mr. Sandeep Patil Tel No: +91 022 4255 2700 / 706 Email: sandeep.patil@dhwaja.com Customer Support Mr. Subhash Agrawal Tel No: +91 022 4255 2700 / 718 Mob No: 09322117113 Email: subhash.agrawal@dhwaja.com Investor grievance & IT support Investor Grievance: investor.help@dhwaja.com IT Support: helpdesk@dhwaja.com
Branch locator Mumbai branch Mumbai 201, Padmavati Heights, Shradhanand Road, Plot No 416, TPS 5, Vile Parle (East), Mumbai 400057. Tel No: 022-26635700
Escalation Matrix Investor complaint escalation path A clear route for client servicing, compliance, and senior follow-up when your concern needs faster attention. Fast response path SEBI-ready support Escalation matrix for Dhwaja client servicing and compliance contacts Details of Contact person Address Contact No. Email Id Client Servicing Kalpesh Panchal 603, Sanjar Enclave, opp. Milap Cinema, S. V. Road, Kandivali (W), Mumbai - 400067 022-42552713 kalpesh.panchal@dhwaja.com Head of Client Servicing Sandeep Patil 603, Sanjar Enclave, opp. Milap Cinema, S. V. Road, Kandivali (W), Mumbai - 400067 022-42552706 sandeep.patil@dhwaja.com Compliance Officer Sandeep Patil 603, Sanjar Enclave, opp. Milap Cinema, S. V. Road, Kandivali (W), Mumbai - 400067 022 42552700/706 sandeep.patil@dhwaja.com CEO Sunil J. Anandpara & Hemal D. Shah 603, Sanjar Enclave, opp. Milap Cinema, S. V. Road, Kandivali (W), Mumbai - 400067 022-42552700 sunil.anandpara@dhwaja.comhemal.shah@dhwaja.com In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with SEBI at https://scores.sebi.gov.in/ (opens in a new tab) or Exchange at https://investorhelpline.nseindia.com/NICEPLUS/ (opens in a new tab). Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Exchange portal.
Escalation Matrix (DEMAT) Depository complaint escalation path A simple escalation route for demat and depository concerns, from servicing to senior support. CDSL support Senior escalation ready DEMAT escalation matrix for Dhwaja depository support contacts Details of Contact person Address Contact No. Email Id Client Servicing PRANALI KOLI 603, Sanjar Enclave, opp. Milap Cinema, S. V. Road, Kandivali (W), Mumbai - 400067 022-42552722 dp-info@dhwaja.com Head of Client Servicing KALPESH PANCHAL 603, Sanjar Enclave, opp. Milap Cinema, S. V. Road, Kandivali (W), Mumbai - 400067 022-42552713 kalpesh.panchal@dhwaja.com Compliance Officer SANDEEP C. PATIL 603, Sanjar Enclave, opp. Milap Cinema, S. V. Road, Kandivali (W), Mumbai - 400067 022-42552706 sandeep.patil@dhwaja.com CEO SUNIL J. ANANDPARA & HEMAL D. SHAH 603, Sanjar Enclave, opp. Milap Cinema, S. V. Road, Kandivali (W), Mumbai - 400067 022-42552700 sunil.anandpara@dhwaja.comhemal.shah@dhwaja.com In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with CDSL at https://www.cdslindia.com/Footer/grievances.aspx (opens in a new tab) or SEBI at https://scores.sebi.gov.in/ (opens in a new tab). Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Depository portal.